Serenity Clean app privacy policy

Last updated October 23, 2026

This policy covers the Serenity Clean app and my.serenityclean.com, run by Serenity Cleaning Inc. It explains what we collect when you book and manage cleans, and why.

What we collect

• Your name, phone number, email and address, so we can schedule your cleans, send your team to the right home and reach you.
• Details about your home and your cleans: size, condition, pets, access instructions, notes for the team, your booking history, ratings and survey answers.
• Payment details, entered in our payment processor Stripe's secure fields. Card numbers never reach our servers; we keep only Stripe's reference to your card and the last four digits.
• Messages we exchange by text and email, sent from your local Serenity Clean number.
• How you found us (for example an ad or a search), so we know which advertising works.

How we use it

• To book, confirm, remind you about, perform and charge for your cleans.
• To show your assigned team the job details they need. Access instructions are shown only to the team assigned, close to the day of the clean.
• To answer you, follow up on the quality of a clean, and improve our service.

We don't sell your information. We share it only with the service providers that run our business for us (hosting, database, payments, text and email) and when the law requires it.

How long we keep it

We keep your account and booking history while you're a client. Payment and tax records are kept for as long as the law requires.

Your choices

• You can change your details or turn off marketing messages at any time by replying STOP or contacting us.
• You can ask to see your data or ask us to delete your account.

Contact

Questions: support@serenityclean.com, or text your local Serenity Clean number.